Lead rotation
Idle leads move to someone who calls.
When a lead sits untouched, Whispyr moves it to another agent, escalates it, or sends it back to the pool.
On every plan, including Free.
www.whispyrai.com/settings/configuration/rotation
- Rules in priority order
- When a lead goes idle
- Where it goes next
What it does
Everything you need, nothing you don't.
Idle timers
A status plus minutes, hours or days.
Reassign
Inside the team, outside it, or anywhere.
Escalate
Up your hierarchy when it matters.
Back to the pool
Let any ready agent pick it up.
A schedule
Choose the days and hours rotation runs.
Your choice of history
Choose if the lead keeps its history and stage.
How it works
Set up once. It runs every day.
- Write a ruleWhich status, and how long.
- Choose the moveReassign, escalate or pool.
- Nothing sitsEvery lead keeps moving.
Plans
On every plan, including Free.
Works with