Duplicate control
A lead that comes twice gets worked once.
Decide what happens when a lead arrives again, and see how often it happens.
On every plan, including Free.
www.whispyrai.com/settings/configuration/duplication
- Rules for every duplicate
- Choose what happens
- See the numbers
What it does
Everything you need, nothing you don't.
Update the existing lead
Boost its priority and tell the agent.
Create unassigned
Let a manager decide what to do.
Create and assign
Inside the team, outside it, or anywhere.
Reassign
Give the lead to a new agent.
Team leader
Send it straight to the leader.
Analytics
Know where duplicates come from.
How it works
Set up once. It runs every day.
- Set the rulePick an action for duplicates.
- Leads arriveDuplicates are caught on the way in.
- ReviewSee the numbers in analytics.
Plans
On every plan, including Free.
Works with