Whispyr AI – Terms of Service

Last updated: 22/11/2025

These Terms of Service (“Terms”) govern access to and use of the Whispyr AI platform, websites, mobile interfaces, APIs, and related services (collectively, the “Services”).

By creating an account, accessing, or using the Services, you agree to be bound by these Terms. If you are using the Services on behalf of a company or other legal entity, you represent that you have authority to bind that entity, in which case “Customer”, “you” and “your” refer to that entity.

If you do not agree to these Terms, do not access or use the Services.

1. Definitions

For purposes of these Terms:

“Company”, “Whispyr”, “we”, “us”, “our” means Whispyr AI and its owners, affiliates, and service providers.
“Account” means a registered user or organization account on the Services.
“Authorized Users” means your employees, contractors, or agents who are authorized by you to use the Services under your Account.
“Customer Data” means data you or your Authorized Users submit to the Services, including leads, contacts, communications, documents, and configuration data.
“Market Data” means any data, content, pricing, availability, analytics, or other information made available by Whispyr through its project, unit, pricing, or market-intelligence databases (including developer and project data), whether or not derived from third-party sources.
“Documentation” means user guides, policies, and other technical or support documentation provided by Whispyr (as updated from time to time).
“Third-Party Services” means products or services provided by third parties that integrate with or are used in connection with the Services, including WhatsApp, WhatsApp Business API providers, payment processors, telecom carriers, and cloud infrastructure providers.

2. Scope of Services

2.1 Description. The Services provide an AI-powered CRM and sales platform designed primarily for real estate professionals, including lead management, communication tools (such as WhatsApp integrations), dashboards, AI features, and access to Market Data and analytics.

2.2 Business Use. The Services are intended for business and professional use only, not for personal consumer use. You are responsible for ensuring that your use of the Services complies with all laws and regulations that apply to your business.

2.3 No Guarantee of Results. Whispyr does not guarantee that use of the Services will result in any particular number of leads, closed deals, revenue, or other business outcomes.

3. Account Registration and Security

3.1 Registration. To use the Services, you must create an Account and provide accurate, complete information. You must keep this information up to date.

3.2 Eligibility. You must be at least 18 years old and have the legal capacity to enter into binding contracts. If you register on behalf of an entity, you represent that you have authority to bind that entity.

3.3 Credentials. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your Account. You must immediately notify us of any unauthorized use or suspected compromise of your Account.

3.4 Organizations and Roles. Where the Services support multi-user organizations, you are responsible for:

adding and removing Authorized Users;
assigning roles and permissions;
any actions taken under your organization’s Account.

We may rely on actions taken by your Authorized Users as having been authorized by you.

4. Third-Party Services (Including WhatsApp)

4.1 Third-Party Responsibilities. Parts of the Services integrate with or depend on Third-Party Services, including but not limited to WhatsApp, WhatsApp Business API providers, payment processors, and telecom carriers. These Third-Party Services are governed by their own terms, policies, and privacy practices. We do not control and are not responsible for Third-Party Services.

4.2 WhatsApp and Messaging Platforms.
You acknowledge that:

Your use of WhatsApp and any other messaging platform is subject to their own terms and policies, which may change from time to time.
You are solely responsible for obtaining, maintaining, and complying with any WhatsApp Business account, phone numbers, templates, and approvals required for your use.
You are solely responsible for the content, frequency, and recipients of messages sent through the Services.

4.3 No Liability for Bans or Enforcement Actions.
Whispyr is not responsible if your WhatsApp account, phone number, or any other Third-Party Service account is suspended, rate-limited, blocked, or permanently banned, including where this results from your use (or misuse) of the Services, message content, campaign practices, complaint rates, or changes in that third party’s policies.

To the maximum extent permitted by law, you agree that Whispyr will not be liable for:

any suspension, ban, blocking, throttling, or other enforcement action taken by WhatsApp or any other Third-Party Service; or
any losses, including loss of data, revenues, or business opportunities, arising from such actions.

4.4 Consents and Compliance. You are responsible for:
obtaining all necessary consents and permissions from your leads and contacts;
honoring opt-out / unsubscribe requests;
complying with marketing, telemarketing, anti-spam, data protection, and consumer protection laws in all jurisdictions where you operate or target leads.

4.5 Changes and Discontinuation. We may modify, suspend, or discontinue integrations with any Third-Party Service at any time if required by that provider, by law, or for security/operational reasons. We will use reasonable efforts to notify you where feasible.

5. License to the Services

5.1 Grant of License. Subject to these Terms and payment of applicable fees, Whispyr grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes, during the applicable subscription or usage term.

5.2 Restrictions. You must not (and must not permit any third party to):

copy, modify, or create derivative works of the Services;
reverse engineer, decompile, or attempt to extract source code, except to the extent such restriction is prohibited by law;
resell, lease, sublicense, or provide the Services as a service bureau to third parties (except as expressly permitted in a white-label or agency agreement with Whispyr);
remove, obscure, or alter any proprietary notices on the Services.

6. Market Data – No Redistribution

6.1 Market Data License. Subject to these Terms and your timely payment of applicable fees, Whispyr grants you a limited, revocable, non-exclusive, non-transferable license to access and use Market Data solely:

within the Services; and
for your internal business purposes of advising and servicing your own end-clients.

6.2 Prohibited Uses of Market Data. Except as explicitly allowed below, you must not:
copy, download, export, scrape, bulk extract, or otherwise reproduce Market Data outside the Services;
systematically store Market Data in your own databases or tools (other than as transient cache or as part of automatically generated reports produced by the Services);
redistribute, resell, or license Market Data to any third party (including other brokers, developers, competitors, or data vendors);
use Market Data to build or train any competing product, dataset, AI model, or market-intelligence service;
make Market Data publicly available (e.g., via websites, apps, or social media) in a way that exposes it as a standalone dataset.

6.3 Limited Sharing in the Course of Business. Notwithstanding Section 6.2, you may share limited extracts of Market Data with your own prospects and clients in the ordinary course of your real-estate business (for example, including prices or payment plans in a client proposal), provided that:
such sharing is incidental to your brokerage/advisory services;
you do not provide clients with bulk or systematic access to Market Data; and
you do not brand or present Market Data as your own data product.

6.4 Ownership. Market Data (including any updates, corrections, or derived analytics) is and remains the exclusive property of Whispyr and/or its licensors. Your rights are limited to the license explicitly granted in this Section 6.

6.5 Audit and Enforcement. Whispyr may monitor usage patterns and take technical or legal measures to prevent or stop unauthorized use, scraping, or redistribution of Market Data. We may suspend or terminate your access for violations of this Section 6 in addition to any other remedies available.

7. Customer Data and Privacy

7.1 Ownership of Customer Data. As between you and Whispyr, you retain all rights, title, and interest in and to your Customer Data. These Terms do not transfer ownership of your Customer Data to Whispyr.

7.2 License to Customer Data. You grant Whispyr a non-exclusive, worldwide, royalty-free license to host, store, process, transmit, disclose, and use Customer Data:

to provide, maintain, secure, and improve the Services;
to prevent or address service, security, support, or technical issues;
as otherwise described in our Privacy Policy.

7.3 Data Protection. Whispyr will implement appropriate technical and organizational measures to protect Customer Data against unauthorized access, use, or disclosure, in line with our security practices and any separate data-processing agreement we may enter into with you.

7.4 Your Responsibilities. You are solely responsible for:
the accuracy, quality, and legality of Customer Data;
obtaining all necessary rights, consents, and authorizations to upload and process Customer Data via the Services; and
ensuring that your instructions to Whispyr regarding Customer Data comply with applicable law.

8. Usage Limits, Fair Use, and Credits

8.1 Usage Limits. Whispyr may impose or enforce limits on your use of any part of the Services, including but not limited to:

number of Authorized Users, seats, or organizations;
storage, API calls, messages, calls, AI requests, or workflows;
rate limits (e.g., messages per minute/hour/day);
campaigns, rotation rules, or automations.

We may define such limits in the Documentation, order form, or your Account settings and may update them from time to time.

8.2 Right to Enforce Limits.
Whispyr expressly reserves the right, at any time and in its sole discretion, to:

throttle, delay, or queue certain operations;
temporarily suspend specific features;
enforce hard caps on usage; and/or
require you to upgrade your plan or purchase additional usage/credits,

where we reasonably believe that your use:

exceeds fair or intended usage;
threatens service stability, security, or other customers; or
violates these Terms or applicable law.

8.3 AI and Other Credit-Based Features. Certain features (including AI features, calls, or other resource-intensive operations) may be subject to a credit-based or metered billing model. Credits:
are consumed according to the schedule described in your Account or Documentation;
may be subject to expiration;
have no cash or refund value; and
cannot be redeemed or converted into money.

8.4 No Circumvention. You must not attempt to circumvent usage limits, throttling, or metering (for example, by creating multiple accounts, using bots, or abusing trial offers).

9. Acceptable Use and Prohibited Conduct

9.1 General Obligations. You must use the Services in a lawful, ethical manner and in accordance with these Terms and the Documentation.

9.2 Prohibited Activities. You must not (and must not permit any third party to):

a. Illegal or harmful use
Use the Services for any illegal, fraudulent, defamatory, or harmful activities, including harassment, abuse, discrimination, or incitement of violence.

b. Spam and unsolicited communications
Use the Services to send spam, unsolicited bulk messages, or messages in violation of anti-spam, telemarketing, or data-protection laws.

c. Infringement of rights
Upload or transmit content that infringes or misappropriates any third party’s intellectual property, privacy, or other rights.

d. Security violations
Access or attempt to access other accounts or data without authorization, test the vulnerability of the Services without written permission, or introduce malware, viruses, or other harmful code.

e. Interference
Interfere with or disrupt the integrity or performance of the Services or any data contained therein.

f. Scraping and data extraction
Scrape, crawl, or systematically harvest data from the Services or attempt to bypass technical or access controls, except via documented APIs and within agreed limits.

9.3 Bots and Automation – “No Bot Behaviour” Rule.
Except where expressly permitted through official Whispyr features or APIs, you must not:

use automated scripts, bots, or headless browsers to log in, operate, or manage user accounts;
use automation to artificially inflate usage, generate fake traffic, or simulate user activity;
deploy general-purpose chatbots or automation that directly interact with the Services in a way that mimics real users;
use automation to reverse engineer, copy, or monitor the Services or Market Data.

All automated access must:

be explicitly allowed by Whispyr in writing or via official API documentation; and
comply with any additional conditions, rate limits, and security requirements we specify.

9.4 Responsibility for Authorized Users. You are responsible for all actions of your Authorized Users and any third parties using your Accounts, credentials, or devices, whether or not you authorized them.

9.5 Violation Consequences. We may, without liability, suspend or terminate your access (in whole or in part) for any suspected or actual violation of this Section, or where necessary to protect the Services, other users, or third parties.

10. Fees, Billing, and Taxes

10.1 Fees. You agree to pay all fees applicable to your subscription, modules, and usage (including credit-based or metered features), as described in your order, Account, or Documentation.

10.2 Billing. Unless otherwise stated:

subscription fees are billed in advance for each billing period;
usage-based fees (e.g., credits, calls, overages) are billed in arrears;
all fees are non-refundable, except where required by law.

10.3 Late Payments. We may charge interest on overdue amounts and/or suspend the Services for unpaid fees after reasonable notice.

10.4 Taxes. Fees are exclusive of any applicable taxes (including VAT, sales tax, or similar). You are responsible for all such taxes, except taxes based on Whispyr’s net income.

11. Intellectual Property

11.1 Whispyr IP. The Services, Market Data, Documentation, and all related software, designs, logos, and content (excluding Customer Data) are owned by Whispyr and its licensors and are protected by intellectual-property laws. Except for the limited rights expressly granted in these Terms, no rights are granted to you.

11.2 Feedback. If you provide feedback, suggestions, or ideas about the Services (“Feedback”), you grant Whispyr a perpetual, irrevocable, worldwide, royalty-free license to use and exploit such Feedback without restriction or compensation to you.

12. Confidentiality

12.1 Confidential Information. “Confidential Information” means any non-public information disclosed by one party (“Discloser”) to the other (“Recipient”) that is marked or should reasonably be understood as confidential, including business plans, technical information, and Customer Data.

12.2 Obligations. Recipient will:

use Confidential Information only to perform its obligations under these Terms;
protect Confidential Information with at least reasonable care; and
not disclose Confidential Information to any third party, except to its employees, contractors, or advisors who need to know and are bound by confidentiality obligations.

12.3 Exceptions. The above obligations do not apply to information that is:
publicly available without breach of these Terms;
received from a third party without breach of any duty;
independently developed by Recipient without use of Discloser’s Confidential Information; or
required to be disclosed by law or court order (with reasonable prior notice to Discloser where legally permitted).

13. Suspension and Termination

13.1 Suspension. We may suspend your access to the Services (in whole or in part) immediately if:

you fail to pay fees when due;
we reasonably suspect unauthorized or fraudulent use;
we detect use that threatens the security, integrity, or availability of the Services; or
you or your Authorized Users violate these Terms or applicable law.

We will make reasonable efforts to notify you of the reason for suspension and to restore service once the issue is resolved.

13.2 Termination by You. You may terminate your subscription at the end of the then-current billing period via your Account or by giving us any required notice described in your order. Prepaid fees are not refundable unless required by law.

13.3 Termination by Us. We may terminate your subscription:

for convenience with [30] days’ prior notice; or
immediately upon notice if you materially breach these Terms and fail to cure within [10] days after notice (or immediately where the breach is incapable of cure, or involves non-payment, scraping, Market Data misuse, or unlawful behavior).

13.4 Effect of Termination. Upon termination:
your license to use the Services and Market Data will immediately cease;
we may delete or anonymize Customer Data after a reasonable retention period, except where we are legally required to retain it; and
Sections that by their nature should survive (including payment obligations already incurred, confidentiality, Market Data restrictions, ownership, disclaimers, limitations of liability, and indemnities) will continue in effect.

14. Warranties and Disclaimers

14.1 Mutual Representations. Each party represents that it has the authority to enter into these Terms and that doing so does not violate any other agreement.

14.2 Service “As Is”.
To the maximum extent permitted by law, the Services, Market Data, and Documentation are provided “as is” and “as available” and Whispyr disclaims all warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, or quiet enjoyment.

Without limiting the generality of the foregoing, Whispyr does not warrant that:

the Services will be uninterrupted, error-free, or secure;
any messages will be delivered, read, or acted upon by recipients;
any leads, deals, or outcomes will result from use of the Services;
Market Data is complete, accurate, or up to date; or
WhatsApp or any other Third-Party Service will continue to be available or to permit your use or our integrations.

14.3 No Legal, Financial, or Compliance Advice.
The Services and any outputs (including AI outputs, reports, and Market Data) are for informational purposes only and do not constitute legal, financial, tax, or compliance advice. You remain solely responsible for your decisions, content, and compliance obligations.

15. Limitation of Liability

15.1 Indirect Damages. To the maximum extent permitted by law, neither party will be liable to the other for any indirect, incidental, consequential, special, punitive, or exemplary damages, or for loss of profits, revenue, data, goodwill, or business interruption, arising out of or relating to these Terms or the Services, even if advised of the possibility of such damages and regardless of the legal theory.

15.2 Aggregate Cap. To the maximum extent permitted by law, Whispyr’s total aggregate liability arising out of or relating to these Terms and the Services (whether in contract, tort, or otherwise) will not exceed the total fees actually paid by you to Whispyr for the Services giving rise to the claim during the twelve (12) months immediately preceding the event giving rise to liability.

15.3 Exclusions. The limitations in this Section 15 do not apply to:

your payment obligations;
your breach of Market Data restrictions (Section 6);
your indemnification obligations (Section 16); or
any liability that cannot be limited or excluded under applicable law (including liability for gross negligence or fraud where such limitation is not permitted).

16. Indemnification

16.1 By Customer. You will indemnify, defend, and hold harmless Whispyr and its affiliates, officers, directors, and employees from and against any third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:

your or your Authorized Users’ use of the Services;
the content of messages or communications you send using the Services;
your violation of these Terms or applicable law;
your use or misuse of Market Data, including any unauthorized redistribution; or
your use of WhatsApp or any other Third-Party Service in connection with the Services, including any bans, enforcement actions, or disputes.

16.2 Indemnification Procedure. Whispyr will promptly notify you of any claim, give you control of the defense and settlement (subject to Whispyr’s approval of any settlement that imposes non-monetary obligations on Whispyr), and provide reasonable cooperation at your expense.

17. Changes to the Services and to These Terms

17.1 Changes to Services. We may enhance, modify, or discontinue parts of the Services at any time, provided that we will not materially reduce the core functionality of a paid plan during a then-current paid term without providing substantially equivalent functionality or a pro-rated refund.

17.2 Changes to Terms. We may update these Terms from time to time. When we do, we will post the updated Terms and update the “Last updated” date at the top. For material changes, we will provide notice (e.g., via email or in-app notification). Your continued use of the Services after the updated Terms become effective constitutes your acceptance of them.

18. Governing Law and Dispute Resolution

18.1 Governing Law. These Terms and any dispute or claim arising out of or relating to them or the Services will be governed by and construed in accordance with the laws of the Arab Republic of Egypt, without regard to its conflict-of-laws rules.

18.2 Jurisdiction. The courts of Cairo, Egypt will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services, and each party irrevocably submits to such jurisdiction. Nothing in this Section prevents either party from seeking urgent injunctive or equitable relief in any competent court.

19. Miscellaneous

19.1 Force Majeure. Neither party will be liable for delays or failures in performance due to events beyond its reasonable control (including natural disasters, war, terrorism, strikes, internet outages, or failures of third-party providers), provided that the affected party uses reasonable efforts to mitigate and resume performance.

19.2 Assignment. You may not assign or transfer these Terms (or any rights or obligations under them) without Whispyr’s prior written consent. Whispyr may assign these Terms without your consent, including in connection with a merger, acquisition, or sale of assets.

19.3 Subcontractors. Whispyr may use subcontractors and service providers to perform the Services, provided that Whispyr remains responsible for their performance.

19.4 Notices. Notices to Whispyr must be sent to the contact address specified on our website and will be deemed given upon receipt. We may provide notices to you via email, in-app messages, or by posting on the Services.

19.5 No Waiver. Failure to enforce any provision of these Terms will not constitute a waiver of that provision or any other provision.

19.6 Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force.

19.7 Entire Agreement. These Terms, together with any order forms, addenda, and referenced policies (including our Privacy Policy), constitute the entire agreement between you and Whispyr regarding the Services and supersede all prior or contemporaneous agreements and understandings.

By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

Terms of Service